Gemazu.com FAQ

Payment methods

Gemazu.com accepts a variety of payment methods online.

  • Apple Pay
  • Apple Card
  • Google Pay
  • Credit Cards or Debit Cards
  • Sofort
  • Bank Transfer
  • IDeal
  • GiroPay

How to Return to Gemazu.com


Ship your item back to Gemazu.com

To return an item to Gemazu.com, sign in to your Order Listing page with your Email and password.

After you sign in, you will see the items from your recent orders. Select an item to go to the order details page. From there, use the Chat.

Next, read the instructions we give you. Print Return Label shipping and any required hazmat labels. If you’re shipping multiple boxes, We recommend using the original packaging if you are returning any Product.

Refunds

Once we receive your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method:

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Online Order Status

To view or edit your Gemazu.com order online, visit your Order Listing(Opens in a new window) page and sign in with your email and password.

Online order options include:

  • Check your order status
  • Track a shipment
  • Return or cancel eligible items
  • View pickup information
  • Print an invoice

Cancel Your Order

When you like to Cancel your Order send an Email to Support@Gemazu.com Within 24H if not we can't cancel anymore the order because after 24 Hours your Order will be already Shipped out.

Where we do Ship?

We ship in over 200 Countries in the World if you are not Sure if Your country is included just Chat with our Customer Support 24/7 They will tell you if your Country is included.

Ships Time

The Ships time is an estimate of when the item will leave our warehouse. For example, any Item from our Warehouse Ships in 1 business day,” the item will leave our warehouse one business day after you place your order. 

Shipping cost

we Ship with Express Shipping in over 200 Countries for Free if you wanna Know if yours is Included just Chat with us.